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The following are our Best Practices that we feel influences
our ability to be successful in conducting Pharmaceutical
Research:
- Proactive Project Management
Our Project Management staff is trained and experienced
in handling all types of Pharmaceutical Research, and are
able to adjust to changing data collection strategies based
on sampling challenges. Each Project Manager has an assistant
that works with them on projects to assure continued project
management at all times.
- Interviewer Training
All of our interviewers participate in an intensive
training program that includes the following:
- Company standards and practices
- Basic marketing research questionnaire administration
skills
- Communication skills / listening and speaking
- MRA Best Practices and Ethics Standards
- HIPAA regulations
- Security / Confidentiality standards
- Study documents and materials security procedures
- Accuracy of recording responses, probing and clarifying
- Administering questionnaire pertaining to sensitive
subjects with sensitivity in an unemotional, non-judgmental
manner
- Quality Assurance
Our QA staff and procedures assure that all data is
collected with the highest degree of quality, which includes
monitoring and implementation of supplemental training and
support for interviewers as identified by the QA and Project
Management staff.
- HIPAA Training
All of our staff adheres to HIPAA guidelines established
for all research containing personal patient medical information.
- Security Procedures
Security procedures and documents are in place to assure
client confidentiality.
All employees sign security, non-disclosure and HIPAA agreements.
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