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CATI Telephone Center
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The Facility
- 60 CfMC CATI stations
- Web-integrated for on-line data collection
- CfMC webCati integrated stations
- Integrated for Predictive, Power and Preview dialing
- System stream dialing under control of CfMC CATI sample manager
- Automatically disposes of no-answers, busies and non-working numbers
- Delivers only connects to interviewers
- Digital Sound Recording
- On demand recording of open end responses via messages received from the CfMC CATI server
- Playback of sound clips of previously recorded files during the interview
- Files are recorded in either WAV file format (system default) or Dialogic’s native mode, compressed VOX file format
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On Staff Programmers
- Program/test questionnaire
- Coordinate cross platform studies
- Coordinate remote, off site review of questionnaire
- Provide top line data report to ensure data is collected
according to specifications
- Prepare final data file in desired format including
SPSS, Excel, ASCII
- 24/7 access to IT staff
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Telephone Center Management
- Conduct comprehensive briefing including role playing
and implement on going training to develop interviewing
and probing skills
- Monitor all interviewers
- 1:8 supervisor to interviewer ratio
- Experienced, mature managers and Quality Assurance staff
assures that projects are completed according to specifications
within time frames and cost parameters
Inbound 800 Number Research and Customer Service
SSI has a bank of 800 numbers that are customized to meet
the needs of each study. We have found the use of an inbound
toll-free number a particularly effective way to increase
response rates for B-2-B studies.
In addition, we provide inbound marketing research, customer
satisfaction, customer service and support via our inbound
800#'s.
System Security and Data Back up Procedures
- All servers are backed up nightly with fresh media.
- No remote access to any server
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