- We build relationships
We establish relationships with the gatekeeper in physician
and other offices with the receptionist, nurse and office
manager to begin building the relationship with the first
call attempt. Documentation is kept with each call attempt
detailing who the conversation was held with to build the
relationship and gain cooperation.
- Consistency of our staff
Our Senior Interviewing staff works exclusively on Pharmaceutical
and other top-level management projects. They are trained
specifically for dealing with hard to reach audiences.
- Offer inbound 800# flexibility
We provide dedicated inbound 800 numbers to accommodate
physician schedules to be able to call our office at their
convenience to complete a study from 9 AM to 9 PM along
with a customized voice message system to appropriately
handle calls coming in after normal business hours.
- Knowledge of medical terminology
Our Senior Interviewing staff is trained on the correct
pronunciation of all medical terminology.
Pharmaceutical Research Technology Best Practices
- Data Back up Procedures
All Servers are backed up nightly with fresh media.
- CFR Part II Compliant
Systems security, data processing and accessibility is CFR
Part II compliant.
- Knowledge of Medical Terminology
IT and data entry staff has extensive experience with
healthcare terminology which is required when coding open
end responses, conducting physician chart and convention
visitation data entry and processing.